We may collect and use the following information about you:
Data you provide to us by completing forms on our website, contacting us via email, phone, social media or otherwise. This includes the information you provide when you visit our website, use our app, place an order through our website, provide us with information required to order a personalised product through our website, enter a competition, sign up for news, discount and special offers or contact us to tell us about a problem with our website, app or any product.
This information may include your email address, name, address, phone number, photograph, username, password and those of the app user or product recipient.
Each piece of information may be used independently or in conjunction with other information you provide us with.
Information we collect from your device. This includes technical information collected when you use our website or app, such as IP address, browser type, time zone, browser plug-ins, operating system and platform.
This also includes information about your visit and usage of our website and app. Examples of this information are the full URL clickstream to, through and from our website and app, what you viewed on our website or app, how long you visited for, any products you viewed or purchased on our website, any other interactions you made on our website or app such as clicks and scrolling.
Information we collect from you via advertising. This includes adverts produced and published by us on other (3rd party) websites, social media accounts and other media channels. When you view, click on or interact with these ads we, and the 3rd parties involved, may collect information about you and your interaction for advertising purposes. This involves the use of technologies such as cookies, which are used to improve the effectiveness of our adverts.
We do not collect your financial information. This is collected and processed by our payment partner, Braintree. Please visit www.braintreepayments.com for more information.
The data we collect is used for:
We will send you emails about:
We collect, use, disclose, retain and dispose of your personal data in a proper manner, for authorised purposes and take appropriate security measures to prevent unauthorised access, disclosure, modification or unauthorised destruction.
No information that is transmitted over the internet is completely secure and this transmission is performed at your own risk. However, we will take all legal and reasonable measures to keep your information as safe and secure as possible by adhering to established processes and security protocols.
Within our business your personal information will only be usable by employees with reasonable, business reasons for having access to that data. We also maintain physical, electronic and procedural safeguards that comply with relevant laws and regulations to protect your personal data from unauthorised access.
Your password is your responsibility and should be kept completely confidential at all times.
All data you provide to us is stored on our secure servers in the EU with Microsoft Azure Europe. Where necessary and for a purpose you have consented to, data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will only transfer your personal data to third parties in territories outside the EEA where such transfer is compliant with applicable laws and regulations. For your information, this includes circumstances where:
Your data is kept only for the time necessary to provide the service or product you request, or to fulfil the purpose outlined in this policy, or until you withdraw your consent for your data to be held.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
You can contact us at email@example.com with any questions or comments about this policy or the use of your personal information. We try to respond to all queries within 5 working days.